At Kottravai’s Cafe, we strive to provide you with the best food and service. However, we understand that situations may arise where you may need to cancel or request a refund.

1. Order Cancellation

• Orders can be cancelled within 10 minutes of placing the order.
• Once food preparation has started, cancellations may not be possible.
• To cancel an order, please contact us immediately at 📞 99430 99431.

2. Refund Policy

Refunds are applicable only if:

• The order was cancelled within the allowed time.
• You received an incorrect or incomplete order.
• The order could not be delivered due to reasons from our end.

Refunds will be processed to your original payment method within 5–7 business days.

3. No Refund Cases

• If the delivery address provided is incorrect.
• If the customer is unavailable at the delivery location.
• If food taste preferences differ (since taste is subjective).

Terms & Conditions

By accessing and placing an order with Kottravai’s Cafe, you agree to the following terms and conditions:

1. Orders

• All orders are subject to acceptance and availability.
• You are responsible for providing accurate delivery details.

2. Pricing & Payments

• Prices are clearly displayed on our menu.
• Payment must be made online or on delivery (if applicable).
• We do not store payment details; transactions are processed securely.

3. Delivery

• Delivery timelines may vary based on location and demand.
• We are not responsible for delays caused by unforeseen circumstances (traffic, weather, etc.).

4. Food Quality

• Our food is prepared fresh daily.
• If you experience any issues with your order, please report it within 1 hour of delivery.

5. Liability

Kottravai’s Cafe shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.

6. Modifications

We reserve the right to update these terms at any time. Changes will be posted on our website.